Abstract:

Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.

Country: United States
Grant Date: March 31, 2020
INVENTORS: Jonathan Chard, Scot Hamilton, Matthew Olson, Luke Shardlow, Ladd Van Tol

Abstract:

Methods and systems are provided to refine search information. The methods and systems are for receiving a request from a mobile device, the request including an indication of a swiping motion that is applied across a touch-sensitive screen on the mobile device, the touch sensitive screen displaying search results including a first plurality of data items. The methods and systems are for retrieving a first refinement and a first value from a database entry. The methods and systems are for filtering the search results to generate refined search results including a second plurality of data items that are filtered based on the first refinement and the first value. The methods and systems are for communicating a user interface, over the network, to the mobile device, the communicating being responsive to the receiving the request, the user interface including the second plurality of data items for display on the mobile device.

Country: United States
Grant Date: March 24, 2020
INVENTORS: Ashita Achuthan, Paden Barber, Jonathan Chard, Mark Eppolito, Patrick Foss, John Gabaix, Krystal Higgins, Margaret MacDonald, Matthew MacLaurin, Micaela Merce, Tyler Nugent, Ryan Reeves, Brad Roberts, James Tenniswood, Ladd Van Tol

Abstract:

Digital image capture session and metadata association techniques are described. In one example, a user input is received to initiate an image capture session. At least one digital image is captured using a digital camera during the image capture session. Audio input data is also collected using an audio input device during the image capture session. and converted into text data, e.g., speech-to-text. Metadata is generated based on the text data and associated with the at least one digital image. The at least one digital image is output as having the associated metadata as completion of the image capture session.

Country: United States
Grant Date: July 23, 2019
INVENTORS: William Brohman, Jonathan Chard, Erin Miller, Joshua Timonen

Abstract:

Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.

Country: United States
Grant Date: April 30, 2019
INVENTORS: Jonathan Chard, Scot Hamilton, Matthew Olson, Luke Shardlow, Ladd Van Tol

Abstract:

Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request from a mobile device is issued to a remote device for assistance. Information from the mobile device is periodically transmitted to the remote device, the information comprising command information submitted to a mobile application by a user.

Country: United States
Grant Date: April 3, 2018
INVENTORS: Jonathan Chard, Scot Hamilton, Matthew Olson, Luke Shardlow, Ladd Van Tol

Abstract:

Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.

Country: United States
Grant Date: July 11, 2017
INVENTORS: Jonathan Chard, Scot Hamilton, Matthew Olson, Luke Shardlow, Ladd Van Tol

Abstract:

Methods and systems to refine search results were described. The system communicates a first user interface to a mobile device that includes search results that include data items. The system receives a first request from the mobile device that includes an indication of at least one swiping motion that is applied across a touch-sensitive screen on the mobile device. The mobile device is associated with a previously selected refinement and corresponding value. The system filters the search results. The refined search results include a second plurality of data items based on the previously selected refinement and the corresponding value. The system generates a second user interface that includes the refined search results. The system communicates the second user interface, over the network, to the mobile device. The second user interface includes the refined search results that include the second plurality of data items to display on the mobile device.

Country: United States
Grant Date: June 6, 2017
INVENTORS: Ashita Achuthan, Paden Barber, Jonathan Chard, Mark Eppolito, Patrick Foss, John Gabaix, Krystal Higgins, Margaret MacDonald, Matthew MacLaurin, Micaela Merce, Tyler Nugent, Ryan Reeves, Brad Roberts, James Tenniswood, Ladd Van Tol

Abstract:

A system comprising a computer-readable storage medium storing at least one program, and a computer-implemented method for generating background for an image. A graphical interface module arranges an image in a display element. The arrangement of the image in the display element defines a space between the perimeters of image and the display element. A color detection module determines an estimate of a color of the image about the perimeter of the image. A background generator module determines a variation of color of the image about the perimeter of the image. The background generator module determines a background based at least on the estimate of the color and the variation of color. A display module provides the arrangement of the image in the display element with the background at least filling a portion of the space defined between the perimeters.

Country: United States
Grant Date: December 13, 2016
INVENTORS: Jonathan Chard, Tyler Nugent, Brad Roberts, Ladd Van Tol

Abstract:

Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device.

Country: United States
Grant Date: September 6, 2016
INVENTORS: Jonathan Chard, Scot Hamilton, Matthew Olson, Luke Shardlow, Ladd Van Tol

Jonathan Chard

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