Disclosed are systems and methods for receiving a plurality of comments at a particular phase of a transaction with a member of a networked system, classifying one or more of the plurality of comments into one of a set of predetermined sentiment classifications, applying a trained machine learning system to select a category from a set of predefined categories for each of the one or more comments, applying a natural language processing module to generate a sub-category for each of the one or more comments, associating the generated sub-categories with their respective categories for the one or more comments, and generating a display of the determined categories for the particular transaction with the generated sub-categories, each generated sub-category being graphically connected to their respective categories.

Country: United States
Grant Date: April 27, 2021
INVENTORS: Jason Diran, Michelle Foster, Sanjika Hewavitharana, Brandon Lai, Janaka Ranatunga, Canran Xu

Canran Xu

Join Our Team

At eBay, we seek the very best talent to help us build more economic opportunity for everyone.